Privacy Policy
This Privacy Policy explains how Sukhome Health collects, uses and safeguards information shared with us through our website, enquiry forms, WhatsApp, phone calls and other interactions.
At Sukhome Health, we respect your privacy and are committed to handling any information you share with us responsibly. This Privacy Policy describes the types of information we may collect, how we use it, and the steps we take to keep it secure.
Information We May Collect
We may collect personal information that you voluntarily provide when you:
- Fill out an enquiry or contact form on our website
- Message us on WhatsApp
- Call us to discuss home healthcare services
- Interact with our website or social media pages
The information you provide may include your name, phone number, email address, location, and details about the healthcare service you are enquiring about. You are never required to provide more information than is reasonably needed for us to respond to your request.
How We Use Your Information
We use the information you provide solely to:
- Respond to your enquiries and service requests
- Coordinate home healthcare appointments and caretaker or nursing visits
- Communicate with you about service availability, scheduling and related updates
- Improve our website and customer experience
Sharing of Information
We do not sell, rent or unnecessarily share your personal information with third parties. Your information may be shared only with relevant service personnel — such as assigned caretakers, nurses, physiotherapists or coordinators — when reasonably necessary to arrange or fulfil the service you have requested.
Website Analytics and Technical Information
Our website may use basic analytics or hosting tools that collect technical information such as your IP address, browser type, device information and pages visited. This information is used only to understand how visitors use our website and to maintain its performance and security.
Data Security
We take reasonable measures to protect the information you submit from unauthorised access, misuse or loss. However, no method of electronic communication or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services
Our website or communication channels may rely on third-party services such as WhatsApp, Google Maps, hosting providers or analytics platforms. These services operate independently and have their own privacy policies. We encourage you to review those policies if you have questions about how they handle your data.
Your Choices and Rights
You may contact us at any time to ask questions about your information, request corrections, or ask us to stop using your contact details for follow-up communications. We will respond to reasonable requests in a timely manner.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical or business reasons. The updated policy will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us using the details on our website.